Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and HubCraft Inc. (“HubCraft,” “we,” “us,” or “our”). They govern your access to and use of the HubCraft customer portal at console.hubcraft.ai, the transportation management system (“TMS”) instance we provision for you, our websites, and related services (together, the “Service”).

By creating an account, checking the box that says you agree to these Terms, or otherwise using the Service, you accept these Terms. If you are using the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” refers to that organization. The Service is intended for businesses, not for personal or household use.

1. Acceptance of These Terms

You must agree to these Terms to use the Service. You indicate acceptance when you check the box confirming that you agree to the Terms of Service and Privacy Policy during sign-up, and each time you access the Service thereafter. We record the date and time of your acceptance. If you do not agree, do not create an account or use the Service.

These Terms incorporate our Privacy Policy by reference.

2. The Service

HubCraft provides:

• The Console — a self-service portal where you sign up, choose a subdomain, add a payment method, manage your subscription and credits, request data migration, and administer your account.
• Your TMS instance — a transportation management system we provision for your company at a subdomain such as your-company.hubcraft.ai, where you and your team run your operations.

The Service is software that helps you run your business. It is not transportation, brokerage, legal, tax, accounting, or regulatory-compliance advice, and it is not a substitute for your own records or for compliance with the laws and regulations that apply to your operations. You remain solely responsible for your business decisions and for meeting your legal obligations.

3. Eligibility & Accounts

• You must be at least 18 years old and able to form a binding contract.
• You must provide accurate, current, and complete information and keep it up to date.
• You may sign up with an email and password or with Google sign-in. You are responsible for all activity under your account and for keeping your credentials confidential.
• You must notify us promptly at [email protected] if you suspect any unauthorized use of your account.
• When we provision your TMS instance, we generate an initial administrator password and show it to you once. You are responsible for storing it securely and for managing access to your TMS instance, including the accounts of your own users.

4. Free Trial & Subscriptions

New customers may start with a free trial (currently 30 days). Starting a trial does not require a credit card, and we do not charge you during the trial.

To continue using the Service after your trial ends, you must add a payment method. Once you do, your paid subscription begins and renews automatically for successive billing periods until you cancel. You can cancel at any time from your account, and your cancellation takes effect at the end of the current billing period.

Subscription fees are based on usage — for example, the number of active trucks in your operation during a billing period — as described on our pricing page or in your order. We may also offer prepaid credits for consumable features such as AI document intake and SMS. Credits are prepaid, are consumed as you use those features, and are non-refundable except as required by law.

5. Fees, Billing & Taxes

• Payments are processed by our third-party payment processor (Stripe). By providing a payment method, you authorize us and Stripe to charge all fees due under your plan.
• Fees are stated exclusive of taxes. You are responsible for any sales, use, VAT, or similar taxes, other than taxes on our net income.
• Fees are non-refundable except where required by law. Cancelling stops future renewals; it does not refund amounts already charged for the current period.
• If a payment fails, we may retry it. If your account remains unpaid, we may suspend the Service after a grace period as described below.

6. Cancellation, Suspension & Termination

By you

You may cancel your subscription at any time from your account. After voluntary cancellation, we retain your data for a limited wind-down period (currently 30 days) so you can request an export or change your mind, after which it may be permanently deleted.

For non-payment

If your account is past due, we may suspend access after a grace period (currently 14 days). A suspended account that remains unpaid may be permanently deleted after a further period (currently up to 90 days). Suspension and deletion timelines may change; we will use reasonable efforts to notify you by email before deletion.

By us

We may suspend or terminate your access if you materially breach these Terms, if your use poses a security or legal risk, or if required by law. On termination, your right to use the Service ends and your data may be deleted in accordance with the timelines above and our Privacy Policy.

7. Your Customer Data

“Customer Data” means the data you and your users upload to or generate within your TMS instance — for example, loads, shipments, drivers, your own customers and carriers, documents, and related records.

• You own your Customer Data. As between you and HubCraft, it remains yours.
• We process Customer Data only to provide and support the Service, to keep it secure, and as you instruct through your use of the Service. In doing so we act as your service provider (processor), not as the owner of that data.
• You are responsible for your Customer Data, including for having the rights and lawful basis to collect and upload it, for its accuracy, and for the conduct of your own users.
• Data export. Self-service export is not yet available. To obtain a copy of your data or request a migration, contact [email protected] and we will assist.
• We retain and delete Customer Data in line with the timelines in Section 6 and our Privacy Policy. We maintain technical and organizational measures designed to protect Customer Data, as described in the Privacy Policy.

Subprocessors

To deliver the Service, the following third parties may process Customer Data on our behalf, each for the purpose shown:

• DigitalOcean — cloud hosting that runs your TMS instance and stores its backups.
• Cloudflare — content delivery, DNS, and security (firewall and DDoS protection) in front of your TMS instance.
• SendGrid — delivery of outbound email you send from the Service (for example, rate confirmations and tracking links), sent from your own sender address.
• Anthropic — AI document intake: documents you upload (for example, rate confirmations) are sent to Anthropic to extract their fields.
• Google Maps Platform, OpenRouteService, and MapTiler — address lookup, geocoding, distance, routing, and map display.

This list reflects our current subprocessors and is updated as the providers we use change.

8. Acceptable Use

You agree not to:

• use the Service for any unlawful purpose or in violation of any applicable law or regulation, including transportation regulations;
• upload content that infringes others' rights or that is unlawful, harmful, or fraudulent;
• attempt to gain unauthorized access to the Service, other accounts, or our systems;
• interfere with, overload, or disrupt the Service, or probe or scan it without our permission;
• reverse engineer, decompile, or attempt to extract source code, except to the extent the law permits despite this restriction;
• resell, sublicense, or provide the Service to third parties except as expressly permitted by us;
• send SMS or email through the Service without having obtained every consent required by law and a lawful basis to contact drivers, recipients, and any other individuals, or otherwise send messages in violation of any law that applies to them (for example, the TCPA and CAN-SPAM). You are responsible for those consents and for compliance with all messaging laws applicable to messages you send through the Service.

9. Intellectual Property

The Service, including the Console, the TMS software, and the HubCraft name and logos, is owned by HubCraft and its licensors and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription. We reserve all rights not expressly granted.

Self-hosted source license

By default, the Service is hosted software, and these Terms grant you no right to receive, access, copy, or run the source code of the TMS.

We separately offer a self-hosted option to qualifying business customers, under which we may license a copy of the TMS for the customer's own internal operations. This option is available only to a verified, bona fide business that is an established customer in good standing; is subject to our review and approval, which we may grant or withhold in our sole discretion; and requires both a separate written Source License Agreement signed by the parties and payment of the applicable license fee.

A self-hosted license permits use solely for the licensee's own internal business operations. It does not permit reselling, sublicensing, redistributing, hosting or operating the software for or on behalf of any third party, or building a competing product from the code. The specific scope, restrictions, and fees are set out in the Source License Agreement.

Nothing in these Terms is itself a grant of source-code rights, and no such rights arise unless and until a Source License Agreement is executed. The prohibition in Section 8 on extracting source code remains in full effect; a signed Source License Agreement is the only means by which we make source code available.

If you send us feedback or suggestions, you grant us a non-exclusive, royalty-free, perpetual license to use them to improve the Service, without obligation to you.

10. Third-Party Services

The Service relies on third-party providers (for example, Stripe for payments and Google for optional sign-in) and may link to or interoperate with third-party services. Your use of those services is subject to their own terms and privacy policies. We are not responsible for third-party services and do not control them.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that it will meet your requirements. The Service is not a substitute for your own compliance, recordkeeping, and business judgment.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HUBCRAFT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

13. Indemnification

You will defend, indemnify, and hold harmless HubCraft and its officers, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to your Customer Data, your use of the Service, or your violation of these Terms or applicable law.

14. Changes to the Service & Terms

We may modify the Service over time. We may also update these Terms; if we make material changes, we will notify you by email or through the Service. Changes take effect when posted with a new effective date. Your continued use of the Service after a change means you accept the updated Terms.

15. Governing Law & Disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. You and HubCraft agree that any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in California, and you consent to the personal jurisdiction of those courts.

16. General Terms

• These Terms, together with the Privacy Policy and any order or plan you agree to, are the entire agreement between you and HubCraft regarding the Service.
• If any provision is found unenforceable, the rest remain in effect.
• You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Our failure to enforce a provision is not a waiver of it.
• Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices to you may be sent by email or posted in the Service; notices to us should be sent to the contact below.

17. Contact

Questions about these Terms? Contact us at [email protected].